Scope and accountable organization
This Privacy Policy applies to the Solarion Robotics™ website, public forms, demonstration portals, robotics management interfaces and related services operated by Solarion AI Inc. It does not replace the privacy terms of a separate enterprise agreement, statement of work, data-processing agreement or customer contract. Where a separate signed agreement applies, that agreement governs to the extent of any conflict.
For privacy inquiries, access requests or questions about this Policy, contact [email protected].
Information we may collect
Name, work email, company, role, project details and information submitted through contact or demo forms.
User identifiers, role assignments, login events, IP address, browser/device signals, security events and administrative actions.
Robot identifiers, CPIDs, software manifests, model versions, hashes, telemetry, health indicators, GPS/location context, geofence status and audit events.
Server logs, page requests, referrers, performance events, cookie identifiers and diagnostic information generated by hosting or security services.
We do not intentionally request sensitive personal information through general website forms. Do not submit passwords, government identifiers, financial account data, medical information or other sensitive information unless specifically requested through an approved enterprise workflow.
How we use information
We may use information to respond to inquiries, assess robotics projects, provide requested demonstrations, provision and secure accounts, operate platform features, maintain fleet and software records, investigate incidents, improve system reliability, perform analytics, enforce contractual or security controls, meet legal obligations and protect Solarion Robotics™, customers and users.
Robot, AI and location data
Solarion Robotics™ is designed to manage information about machines and the AI software installed on them. Depending on configuration, this can include persistent machine identity, AI package inventory, deployment approvals, software digests, runtime health, predictive-maintenance signals, network state, GPS coordinates, route history, geofence state and evidence events.
Machine data is not automatically personal information. It may become personal information where it can reasonably be linked to an identifiable operator, employee, visitor, customer or individual. Customers are responsible for configuring robotics deployments lawfully, including providing any required workplace notices, consent mechanisms, access controls or data-minimization measures.
When information may be disclosed
We may disclose information to service providers and professional advisers that support hosting, cybersecurity, email delivery, customer support, analytics, legal or accounting functions; to enterprise customers where the information relates to their authorized users or robotics environment; or where disclosure is required by law, court order, regulatory process or to investigate fraud, abuse or security incidents.
We do not sell personal information to advertisers. We do not disclose customer robot telemetry publicly by default.
Retention and international processing
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain security and audit evidence, to satisfy contractual requirements, or to meet legal and regulatory obligations. Retention periods may differ between contact requests, account/security logs, robot telemetry, deployment records and signed evidence events.
Service providers may process information in Canada, the United States or other jurisdictions depending on hosting, cloud and enterprise configuration. Information processed outside your jurisdiction may be subject to the laws of that jurisdiction.
Security safeguards
We use administrative, technical and organizational safeguards appropriate to the nature of the service. Depending on the deployment, controls may include encrypted transport, role-based access, least privilege, signed software digests, credential rotation, audit logging, account monitoring, rate limiting, environment separation and cryptographic identity controls.
No internet-connected system is completely secure. Customers remain responsible for the security and safety of their robot hardware, OEM controllers, local networks, emergency-stop systems and other systems outside the Solarion Robotics management plane.
Access, correction and privacy rights
Subject to applicable law, you may have rights to request access to personal information, ask that inaccurate information be corrected, withdraw consent where processing is based on consent, or raise a complaint about how personal information is handled. Some information may need to be retained for security, legal, fraud-prevention or contractual reasons.
To make a request, email [email protected]. We may need to verify your identity and authority before responding.
Children and public submissions
The Solarion Robotics™ website and enterprise platform are intended for business and professional use and are not directed to children. Do not use public forms to submit information about minors or other individuals unless you are authorized and have a lawful basis to do so.
Changes to this Policy
We may update this Privacy Policy as the platform, legal requirements, data flows or service providers evolve. Material revisions will be reflected by changing the “Last updated” date and, where appropriate, by providing additional notice.
Privacy contact
Solarion AI Inc. — Solarion Robotics™
[email protected]
This policy is a business-facing legal draft and should be reviewed by qualified counsel against the final hosting, analytics, subprocessors, jurisdictions and production data practices before reliance in a regulated deployment.